Gmail
ManageEngine ServiceDesk Plus
Integrate Gmail with ManageEngine ServiceDesk Plus within minutes using Conduitly. Connect your work apps with Conduitly’s no code integration platform and automate the flow of data, repetitive tasks, and workflows between Gmail and ManageEngine ServiceDesk Plus.
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Gmail with ManageEngine ServiceDesk Plus in minutes
Supported Triggers & Actions
Calendar Event Cancelled
Triggers when an calendar event is cancelled.
Trigger
Schedule
New Calendar Event
Triggers when a new calendar event is created.
Trigger
Schedule
New Contact
Triggers when a new contact is created.
Trigger
Schedule
New Email
Triggers when a new email is created.
Trigger
Schedule
New Flagged Email
Triggers when a new email is flagged.
Trigger
Schedule
New Mailbox/Label Email
Triggers when a new email in mailbox/label is created.
Trigger
Schedule
New Project Created
Triggered when a new IT project is created in ServiceDesk Plus.
Trigger
Schedule
Project Updated
Triggered when a project’s status, assigned members, or other details are changed in ServiceDesk Plus.
Trigger
Schedule
Request Closed
Triggered when a request is moved to a closed or resolved status in ServiceDesk Plus.
Trigger
Schedule
Request Created
Triggered when a new service request or incident is submitted in ServiceDesk Plus.
Trigger
Schedule
Request Note Added
Triggered when a technician or requester adds a note to an existing request.
Trigger
Schedule
Request Updated
Triggered when a request’s status, priority, assigned technician, group, or other fields are changed in ServiceDesk Plus.
Trigger
Schedule
Add Calendar Event
Add a new calendar event.
Action
Write
Add Contact
Add a new contact.
Action
Write
Cancel Calendar Event
Cancel a calendar event.
Action
Write
Download Base64 Content
Download Base64 content for any file.
Action
Write
Get Emails
Get list of emails.
Action
Write
Send Email
Create a new email.
Action
Write
Update Calendar Event
Update a calendar event.
Action
Write
Update Contact
Update a contact.
Action
Write
Add Request
Create a new service request or incident in ServiceDesk Plus with subject, description, requester, priority, status, and group.
Action
Write
Add Request Note
Add a public or private technician note to an existing request in ServiceDesk Plus.
Action
Write
Assign Request
Assigns a request to a group or technician in ServiceDesk Plus.
Action
Write
Close Request
Closes an existing request in ServiceDesk Plus.
Action
Write
Create Project
Create a new IT project in ServiceDesk Plus with title, description, status, and assigned members.
Action
Write
Get Project
Get the full details of a project by its ID, including milestones, tasks, and members.
Action
Write
Get Request
Get the full details of a request by its ID, including status, requester, technician, and associated assets.
Action
Write
Get Requests
Get a filtered list of requests by status, technician, group, priority, or date range.
Action
Write
Get User
Get the profile details of a ServiceDesk Plus technician or user by their ID.
Action
Write
Update Project
Update an existing project’s status, members, or other fields in ServiceDesk Plus.
Action
Write
Update Request
Update an existing request’s status, priority, assigned technician, group, category, or other fields.
Action
Write
Calendar Event Cancelled
Triggers when an calendar event is cancelled.
Trigger
Schedule
New Calendar Event
Triggers when a new calendar event is created.
Trigger
Schedule
New Contact
Triggers when a new contact is created.
Trigger
Schedule
New Email
Triggers when a new email is created.
Trigger
Schedule
New Flagged Email
Triggers when a new email is flagged.
Trigger
Schedule
New Mailbox/Label Email
Triggers when a new email in mailbox/label is created.
Trigger
Schedule
New Project Created
Triggered when a new IT project is created in ServiceDesk Plus.
Trigger
Schedule
Project Updated
Triggered when a project’s status, assigned members, or other details are changed in ServiceDesk Plus.
Trigger
Schedule
Request Closed
Triggered when a request is moved to a closed or resolved status in ServiceDesk Plus.
Trigger
Schedule
Request Created
Triggered when a new service request or incident is submitted in ServiceDesk Plus.
Trigger
Schedule
Request Note Added
Triggered when a technician or requester adds a note to an existing request.
Trigger
Schedule
Request Updated
Triggered when a request’s status, priority, assigned technician, group, or other fields are changed in ServiceDesk Plus.
Trigger
Schedule
Add Calendar Event
Add a new calendar event.
Action
Write
Add Contact
Add a new contact.
Action
Write
Cancel Calendar Event
Cancel a calendar event.
Action
Write
Download Base64 Content
Download Base64 content for any file.
Action
Write
Get Emails
Get list of emails.
Action
Write
Send Email
Create a new email.
Action
Write
Update Calendar Event
Update a calendar event.
Action
Write
Update Contact
Update a contact.
Action
Write
Add Request
Create a new service request or incident in ServiceDesk Plus with subject, description, requester, priority, status, and group.
Action
Write
Add Request Note
Add a public or private technician note to an existing request in ServiceDesk Plus.
Action
Write
Assign Request
Assigns a request to a group or technician in ServiceDesk Plus.
Action
Write
Close Request
Closes an existing request in ServiceDesk Plus.
Action
Write
Create Project
Create a new IT project in ServiceDesk Plus with title, description, status, and assigned members.
Action
Write
Get Project
Get the full details of a project by its ID, including milestones, tasks, and members.
Action
Write
Get Request
Get the full details of a request by its ID, including status, requester, technician, and associated assets.
Action
Write
Get Requests
Get a filtered list of requests by status, technician, group, priority, or date range.
Action
Write
Get User
Get the profile details of a ServiceDesk Plus technician or user by their ID.
Action
Write
Update Project
Update an existing project’s status, members, or other fields in ServiceDesk Plus.
Action
Write
Update Request
Update an existing request’s status, priority, assigned technician, group, category, or other fields.
Action
Write
Don’t see the integration or actions you need? No problem.
Conduitly provides custom integration services to customers. If you need an integration that we don’t have, or you need additional triggers or actions to one we do, we can help.
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